We provide a high-quality after-sales service of all the equipment we offer comprising:

  • Installation
  • Operator training
  • Service
  • Calibration
  • Preventative maintenance
  • Service Engineers

Our highly skilled team of service engineers are able to service our customers’ equipment in either our fully equipped service centres or on-site at our customers’ premises. Our service engineers are trained at our suppliers’ premises at regular intervals so that we can provide our customers with the most up-to-date and effective service.

We also maintain and constantly replenish a sizeable quantity of spare parts and consumables on our premises ensuring speedy delivery times for most items.

Preventative maintenance & calibration

We believe preventative maintenance and calibration are a “must” for all users of laboratory quality control and process optimisation and process control equipment because it ensures that the equipment is operating as it should and will continue to do so until the next service call.

Preventative maintenance is a well-proven way of extending the lifetime of the equipment andreducing costs associated with unscheduled downtime of equipment. In a relatively short period of time, preventative maintenance translates into considerable savings and value-for-money for our customers.

We have entered into regular preventative maintenance agreements (PMA) with the vast majority of our customers in Australia and New Zealand. These PMAs generally include also a certified calibration service. Depending on the type of equipment, its use and importance to the mill these PMA visits take place on monthly, quarterly, six-monthly or annual bases.

Our calibration is done using tools that are in turn calibrated by independent “third-party” calibration specialists. Where applicable these specialists are NATA-certified or equivalent giving our customers confidence in the accuracy of the results produced by the equipment we offer.

Customer training

We believe that it is our duty to educate our customers as much as possible in the use of the equipment we offer and in the understanding and interpretation of the measurement results. For that reason we take great care in training our customers after we have installed a piece of equipment.

We also provide our customers with comprehensive training in the basic maintenance and care of our equipment.

In an effort to further educate our customers in a particular field and keep them up-to-date on the latest developments in measurement technology and industry trends, we also perform regular seminars together with experts from our suppliers.